Safety · Faq
Safety in Pineville: the questions parents ask
No sales copy - just the answers.
Safety at a children attraction is mostly about the boring things being right: slow machines, a supervised room and staff who say something before a child does anything unsafe.
Families searching from Pineville are usually weighing one thing: whether it is worth the trip for an hour of something the children have not done before. The honest answer is that it depends on the child, and the rest of this page is about telling which.
The short answers
On the ice, the rules that matter are the ordinary ones: stay off the ice with the cars, keep away from other skaters, and warm hands make better decisions than cold ones.
Parents keep the last word. Nobody knows what a particular child will try next better than the adult standing next to them.
The longer answers
The centre states that the safety of its young guests is its first priority and that the environment is controlled and supervised. Follow whatever the staff ask on the day - they can see the room.
Let the child choose what to do first even when it is the thing you would have chosen last. The order matters less than the choosing.
Still worth asking on the day
Safety at a children attraction is mostly about the boring things being right: slow machines, a supervised room and staff who say something before a child does anything unsafe.
On the ice, the rules that matter are the ordinary ones: stay off the ice with the cars, keep away from other skaters, and warm hands make better decisions than cold ones.
Questions parents ask
Is it supervised?
The centre describes a safe, controlled and supervised environment. Staff instructions on the day come first.
Are the machines fast?
They move slowly and only when a child moves the control.
How do I get in touch?
By phone on +1 (424) 387-6232 or +1 (615) 968-4925, or by e-mail at info@newlife-entertainment.com.
What are the opening hours?
10:00 AM to 8:00 PM Monday to Saturday, and 11:00 AM to 6:00 PM on Sunday.
Planning your visit in Pineville
Nothing about the visit assumes you know the area. The centre is inside Concord Mills, which is signposted from everywhere in Concord and impossible to miss once you are there.
Take the phone out of your pocket before they start rather than after. The moment worth filming is usually the first one.
Weekday afternoons in term time are the quietest slot in the week. Weekend middays are the busiest.
Parents from Pineville tend to ask the same first question: how long will this hold their attention. Long enough to be worth the drive, and short enough to leave while they still want more.
The practical details
- XCAV ZONE — 433 Opry Mills Drive, Nashville TN 37214: four child-operated machines over a ball pit.
- ICE PARK — 8111 Concord Mills Blvd, Concord NC 28027: a real rink with bumper cars on the ice.
- Opening hours — 10:00 AM to 8:00 PM Monday to Saturday, 11:00 AM to 6:00 PM on Sunday.
- Phone — +1 (424) 387-6232 · +1 (615) 968-4925
- E-mail — info@newlife-entertainment.com
The two centres are at 433 Opry Mills Drive in Nashville and 8111 Concord Mills Blvd in Concord, open 10:00 AM to 8:00 PM most days and 11:00 AM to 6:00 PM on Sunday.